Uriah O. Giles
San Francisco, CA 94107 • 415-624-5271 • This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Multifaceted experience with a blend of web production, client relations, and IT support.

 Computer Skills                                          Practical Skills

Illustrator                                                     Building systems for 12 years       
Photoshop                                                    Network Administration       
Dreamweaver                                              PC Repair       
Microsoft Office Suite                                  Proven Leadership Capabilities       
PostgreSQL                                                Strong Team Building Ability       
Apache Web Server                                    Self Starter
Open Source Software                                Team Player
Apple Certified Macintosh Technician   

TECHNICAL PROFICIENCIES
 
Languages:      HTML, CSS, XML, PHP, SQL, Action Script 3.0       
Applications:    Photoshop, Illustrator, Flash, After Effects, Dreamweaver ETC... 
Platforms:        Mac OS X, Windows XP-Vista-7, Linux.    

PROFESSIONAL EXPERIENCE

Giles Designs – Owner 2000 to Present
• Identity Design services from logo design to motion graphics and advertising.
• Complete web development services - specializing in Joomla! and Zen-Cart.
• Fully managed web hosting with Cpanel WHM.
• Search Engine Optimization - Including site restructuring for SEO.

Apple Inc. – Mac Genius / Repair Captain 2007-2008
• Complete Mac OS and Apple software support for customers.
• Maintain repair turnaround times and schedules.
• Maintain individual employee repair skill levels, and held training sessions for new products.
• Perform all levels of Mac hardware diagnostics and repairs.
• Work with engineering teams to troubleshoot products.
• Train new Mac Genii from other stores in the daily operational skills needed to run a large desktop support business, including servers and networks.
• Create and maintain customer repair work orders.

The North Face – Training Supervisor 2006-2007
• Assure that all employees had the best and most current training for all North Face equipment       and apparel.
• Hold training sessions.
• Assist customers in all facets of outdoor survival gear.
• I built an online module to further facilitate employee learning.

Romberg Tiburon Center – Network Administrator / Mac Desktop Support 2005-2006
• Build and maintain a Linux based server.
• Build and compile LAD, a Micro Array Database. This database uses PostgreSQL/Apache Web
• Server and is accessed via web browser.
• Instruct laboratory members in software use.
• Maintain Laboratory workstation network.
• Performed Mac Desktop Support services for the laboratory owned 6 Mac computers and 3 Windows machines.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Cuesta College - San Luis Obispo, CA
Liberal Arts

Academy of Art University - San Francisco, CA
Computer Arts – New Media

CERTIFICATIONS

Apple Certified OS X Support
Apple Certified Macintosh Technician